Last updated: June 2026
1. Who we are
Warehouse Storage UK ("WSUK", "we", "us") is the data controller for any personal information you share with us through our website, forms, email, or by phone. Our registered company number is 17235199. You can contact us at [email protected] or 0800 772 0727.
2. What information we collect
We only collect the information you choose to give us, which typically includes:
- Identity & contact details: name, company, email address, phone number, address
- Service enquiry details: the service you are interested in, pallet volumes, preferred location, start dates, additional comments
- Technical data: IP address (logged with form submissions to detect abuse), browser type, pages visited
3. How we use your information
We use your data only for the purposes you'd reasonably expect from a logistics provider:
- To respond to your enquiry and provide a quote
- To deliver the services you've engaged us for (storage, fulfilment, transport, couriers)
- To send service-related updates (e.g. ePOD, invoices, account notifications)
- To improve our website and customer experience
- Where you have asked us to, to forward your enquiry to a vetted WSUK delivery partner in your area
4. Legal basis
We rely on the following lawful bases under UK GDPR:
- Contract — where we need to use your data to provide a service you've requested.
- Legitimate interest — to respond to your enquiry, prevent fraud, and improve our operations.
- Consent — where you've explicitly opted in (e.g. to receive marketing emails). You can withdraw consent at any time.
5. Who we share data with
We do not sell or rent your data. We share it only when necessary to deliver our service:
- Approved WSUK delivery partners — when you ask us to forward your enquiry to a local partner, we share the minimum required information (company, contact, service required, preferred location).
- IT and email service providers — Google Workspace (email hosting) and Hostinger (web hosting). Both are GDPR-compliant.
- Law enforcement or regulatory bodies — only where legally compelled to do so.
6. How long we keep your data
We keep enquiry data for up to 3 years after the last contact, after which it is deleted. Where you become a customer, we retain account, invoicing and operational data for 7 years to meet legal accounting and tax obligations.
7. Your rights
You have the right to:
- Request a copy of the personal data we hold about you
- Have inaccurate data corrected
- Ask us to delete your data ("right to be forgotten")
- Restrict or object to how we process your data
- Receive your data in a portable format
- Withdraw consent for any processing based on consent
- Complain to the UK Information Commissioner's Office (ico.org.uk)
To exercise any of these rights, email [email protected]. We respond within 30 days.
8. Security
We use industry-standard measures to keep your data safe — encrypted transport (HTTPS), TLS-encrypted email, access controls, and regular backups. No data transmission over the internet can be 100% secure, but we take reasonable steps to prevent unauthorised access.
9. Cookies
Our website uses a small number of cookies. See our Cookie Policy for the full list.
10. Changes to this policy
We may update this policy from time to time. The latest version is always available at this URL. Material changes will be highlighted at the top of the page.
11. Contact us
If you have any questions about this policy or how we handle your data, contact us at:
WSUK – Warehouse Storage UK
Email: [email protected]
Phone: 0800 772 0727
Company Number: 17235199
